Shipping policy

 

LOCAL PICK-UP

You can skip the shipping fees with free local pick-up in Baltimore from our Warehouse located at 3500 Parkdale Avenue, Baltimore, MD 21211 (by appointment only). You may also choose to pick-up at the 32nd Street Farmers Market on Saturdays. After placing your order and selecting local pickup at checkout, your order will be prepared and ready typically within 3 business days. We will send you an email when your order is ready.

If you are picking up at our warehouse, you may park in the main parking lot and enter the building through the blue double doors at the Parkdale Ave entrance. Take the elevator to the third floor and we're the first door on the right. Alternatively, if you have coordinated pick up on a day when staff is not in the warehouse, your order will be waiting for you next to the elevator with your name on it.

IMPORTANT Orders placed for pick-up will typically not be ready same day. Our warehouse and order fulfillment team are not scheduled 24-7. If your order is urgent, rather than ordering online, please email us at hello@wighttea.com to see if the items you need are in-stock and available for pickup. Our team will attempt to reach out if a pick-up order is unclaimed after two weeks. Wight Tea Company will not refund your unclaimed order unless requested specifically.

HOW IS SHIPPING CHARGED?

Shipping will be calculated at charged at time of checkout.

WHERE DO YOU SHIP?

We currently ship within the United States and to Canada.

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

While we are a small team, we do our best to process and ship every order within 48 hours. We typically ship with USPS and have seen most packages arrive within one to five days after it ships.

CAN I GET EXPEDITED OR RUSH PROCESSING OR SHIPPING?

Rush orders can be requested, and will be handled on a case-by-case basis. Please email joseph@wighttea.com if you have an urgent need. Make sure include "URGENT" in your email subject.

CAN I TRACK MY ORDER?

You will receive an email with a tracking number once your order has been packed and prepared to ship. If you do not receive an email within two business days, email joseph@wighttea.com to inquire.

HOW DO I CONTACT YOU WITH OTHER QUESTIONS?

We are here to answer any other questions you may have. If your question pertains to your web order specifically, please email joseph@wighttea.com and cc hello@wighttea.com.