Refund policy

Thank you for shopping with Wight Tea Co!  We are beyond grateful to have you as a customer and hope that you love your purchase!  In the event that you are not completely happy, please see our return policy below:

CAN I RETURN OR GET A REFUND ON MY ORDER?

Typically, we are unable to return any looseleaf tea order because it is a food item. If there is a problem with your tea purchase, a refund or replacement will be given on a case-by-case basis. Please email hello@wighttea.com with your order number and a description of the issue. 

Tea wares and tea accessories may be returned unused and in original condition within 30 days of purchase. Cost of return shipping is the responsibility of the purchasing party and/or the returning party. Prior to returning an item, please email hello@wighttea.com with your order number and a description of the reason for return. A refund or exchange will be approved and given once the product has been received. 

Returns must be sent to Wight Tea Company, 3500 Parkdale Ave, Ste 2AB, Baltimore, MD 21211

Gift cards may not be returned.

All sales merchandise is final sale.

WHAT IF I WANT TO CANCEL MY ORDER?

Once your order has shipped, we are unable to cancel your order. If you want to cancel your order and it has already shipped, please see our above policy regarding returns and refunds.