Order Pick Up FAQ

Frequently Asked Questions - Order Pickup

How do I know when my order is ready for pickup?

You'll receive an email notification as soon as your order is ready to be picked up. The email will include your order details and pickup instructions.

Where do I pick up my order?

Orders can be picked up at our location during business hours. 

3500 Parkdale Avenue, Baltimore, MD 21211

Enter through the blue double doors at the front of the building on Parkdale Ave.

Take The Elevator to the 3rd Floor

We are the first door on your right.

What are your pickup hours?

Our pickup hours are typically, Monday through Friday, 9 AM - 430 PM. Please plan to collect your order during these times and confirm your approximate pick up time with us via email. 

What do I need to bring?

Please bring a copy of your order confirmation email (digital or printed).

How long do I have to pick up my order?

Orders are held for 15 days from the date of the ready-for-pickup notification. After this period, unclaimed orders may be cancelled and refunded.

Can someone else pick up my order for me?

Yes! The person picking up your order will need to bring a copy of your order confirmation.

What if I can't pick up during your regular hours?

Please contact us at erin@wighttea.com to arrange an alternative pickup time if our regular hours don't work for you.